At a Glance

Where We Ship

We currently ship within the United States only. We are not yet able to deliver internationally.

If you are outside the US and would like to be told when we open your market, email us at support@pawzie.shop and we will let you know.

Processing Time

Every order is prepared and quality-checked before it leaves us. This takes 1 to 3 business days from the moment your order is placed.

Business days are Monday through Friday, excluding US public holidays. Orders placed over a weekend begin processing the next business day.

Delivery Time

Once your order ships, delivery takes a further 5 to 10 business days.

In total, most orders arrive 6 to 13 business days after they are placed. Delivery estimates are not guarantees — carrier delays, severe weather and peak holiday periods can add time.

Shipping Cost

Shipping is free on every order, with no minimum spend. The price you see at checkout is the price you pay.

We do not charge handling, packaging or surcharge fees.

Tracking Your Order

As soon as your order ships you will receive an email with a tracking number and a link. You can also follow your order from our order tracking page.

Tracking can take up to 48 hours to show its first scan after the email arrives. If nothing has updated three business days after shipping, write to us and we will chase the carrier on your behalf.

Orders With Multiple Items

Orders containing more than one item may arrive in separate parcels and on different days. This is normal and costs you nothing extra.

Each parcel has its own tracking number, so you will receive a separate email for each shipment.

Address Changes & Failed Deliveries

Please check your shipping address carefully at checkout. If you spot a mistake, email support@pawzie.shop as soon as possible — we can usually correct an address while the order is still processing, but not once it has shipped.

If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. The cost of reshipping is the customer's responsibility in that case.

Returns & Refunds

You have 30 days from delivery to request a return. Items must be unused, with tags, in their original packaging, and accompanied by proof of purchase.

To start a return, email support@pawzie.shop with your order number and a short note. We will send you a return address and instructions. Items sent back without requesting a return first cannot be accepted, because return addresses are issued per order.

Return shipping is the customer's responsibility, unless the item arrived defective, damaged or incorrect — in which case we cover it entirely.

Approved refunds are issued to your original payment method within 10 business days of us receiving and inspecting the return. Your bank may take a few days more to post it.

We do not process direct exchanges. To change size or color, return the item you have and place a new order — it is faster.

Custom items, used or soiled items, sale items and gift cards cannot be returned. Full details are in our Refund Policy, and our Size Guide is there to help you get it right the first time.

Damaged or Incorrect Items

Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email support@pawzie.shop with your order number and a photo.

We will make it right with a replacement or a refund, and we cover all shipping costs involved. You will never pay to correct our mistake.

Warranty

Every Pawzie product is covered against manufacturing defects for one year from delivery — seam separation, zipper failure, bolster collapse and material defects under normal household use.

Damage caused by chewing, scratching or tearing is not covered, nor is fading from sunlight or wear from washing outside the care instructions. See the full 1-Year Warranty for details.