FAQ — Frequently Asked Questions

We start preparing orders quickly, so contact us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Every product page lists its exact dimensions in inches and centimeters. The beds also name the dogs they suit: the Halo is built for medium breeds of roughly 18–40 lb, the Lounge runs from small breeds up to giant breeds across three sizes, and the Perch is for dogs up to 18 lb. Blanket sizes describe where the blanket goes — over a dog bed, an armchair, or a full sofa — not how big your dog is.

Between two sizes on a bed? Size up — the bolstered walls still keep them feeling held. Not sure? Email us your dog's weight and breed and we'll tell you honestly whether it will fit.

Occasionally. Any active offer applies automatically at checkout — no code needed. Join our list to hear about seasonal drops first.

Shipping is free on every U.S. order — no minimum, no code needed.

Orders are prepared within 1–3 business days, then typically arrive 5–10 business days later within the United States. You will receive a tracking number as soon as your order ships. Full details are on our Shipping & Returns page.

Not yet. We ship within the United States only, so that the delivery window and the shipping cost on this site are the ones you actually get. If you are elsewhere and want a piece, write to us — we would rather hear where you are than guess.

As soon as your order ships, you'll receive a confirmation email with a tracking link. Tracking can take up to 48 hours to show its first scan. If it still hasn't moved three business days after shipping, reach out and we'll check on it for you.

Give it a fair trial — most dogs claim their bed within a few nights. If it's still not the one, you have 30 days from delivery to request a return. See our Refund Policy for the full details, or contact us and we'll help.

Return shipping is the customer's responsibility, unless the item arrived defective, damaged, or incorrect — in which case we cover it entirely and make it right.

Yes — every Pawzie product is covered against manufacturing defects for one year from delivery. Damage from chewing, scratching or tearing is not covered. See the full 1-Year Warranty.

The beds and the blanket are machine washable on a cold gentle cycle — air dry to preserve the pile, and avoid bleach and high heat, which flatten it. The Haven wipes clean or machine washes cold. The Perch has a removable cover. The Details section on each product page gives the specifics for that piece.

It depends on the piece, and each product page says exactly which. The Drape, Lounge and Halo are a dense vegan faux fur over a plush cushioned fill. The Throw is a sherpa-style vegan fleece. The Haven is 600D Oxford cloth with a nylon mesh divider. The Perch is a padded canvas with a wipe-clean exterior. No animal fur is used in any Pawzie product.

Yes. Checkout is processed securely by Shopify with industry-standard encryption. We accept major credit cards and the express payment options shown at checkout.