Refund Policy
We want every Pawzie to feel right at home. If something isn't quite right, we'll make it right — you have 30 days from delivery to request a return.
Return Eligibility
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at support@pawzie.shop with your order number and a brief note about the issue.
If your return is accepted, we'll send you the return address along with step-by-step instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Return shipping is the responsibility of the customer, unless the item arrived defective, damaged, or incorrect — in which case we cover the return entirely and replace or refund your order.
Original shipping charges, where applicable, are non-refundable.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item — so we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom products (such as special orders or personalized items)
- Items returned in used, soiled, or heavily worn condition
- Sale items and gift cards
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund was approved.
If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@pawzie.shop.
We're here to help.
Every email is read by a real person on our team. We'll get back to you within one business day.
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