Shipping policy

At Pawzie, every order is prepared and shipped with care. Please review our shipping practices below.

Where We Ship

We currently ship within the United States only. We are not able to deliver internationally at this time. If you are outside the US and would like to know when we open your market, email us at support@pawzie.shop.

Order Processing

Orders are processed within 1–3 business days. Business days are Monday through Friday, excluding US public holidays; orders placed over a weekend begin processing the next business day. You will receive a confirmation email when your order is placed, and a shipping confirmation with a tracking number once it is on its way.

Delivery Times

Delivery takes 5–10 business days after processing. In total, most orders arrive 6–13 business days after they are placed.

Delivery times are estimates and begin once your order has shipped. They are not guarantees — carrier delays, severe weather and peak holiday periods can add time.

Shipping Rates

Shipping is free on every order, with no minimum spend. We do not charge handling, packaging or surcharge fees. The price you see at checkout is the price you pay.

Orders With Multiple Items

Orders containing more than one item may arrive in separate parcels and on different days. This is normal and costs you nothing extra. Each parcel has its own tracking number, so you will receive a separate shipping email for each one.

Order Tracking

Once your order ships, you will receive a tracking number by email. Tracking can take up to 48 hours to show its first scan. If nothing has updated three business days after shipping, contact us at support@pawzie.shop and we will chase the carrier on your behalf.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us at support@pawzie.shop within 7 days of the delivery date with your order number and a photo. We will make it right with a replacement or a refund, and we cover all shipping costs involved.

Incorrect Address

Please double-check your shipping address at checkout. We are unable to take responsibility for packages delivered to an incorrect address provided by the customer.

If you notice an error, contact us as soon as possible — we can usually correct an address while the order is still processing, but not once it has shipped. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; the cost of reshipping is the customer's responsibility in that case.

Questions

Email support@pawzie.shop. Every email is read by a real person and we reply within one business day.